Updated on: Mar 18, 2024

This Supplemental California Privacy Information Notice (the “Supplemental Notice”) applies to data collected by Moxa Inc. on or through our websites or our services that link to or reference this Notice. When used in this Supplemental Notice, “we,” “us,” and “our” may refer to us, Moxa, Inc.

We are required by law to provide California residents with certain additional information about their privacy rights under the California Consumer Privacy Act (“CCPA”). This Supplemental California Privacy Information Notice (the “Supplemental Notice”) is intended only for California residents.

Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, device, or household (“personal information”). We do not collect any additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

The categories of personal information (which are defined by the CCPA, not us) that we may have collected and/or disclosed for a business purpose in the past 12 months are outlined below. The examples of personal information provided for each category are taken from the CCPA and are included to help you understand what the categories mean. The examples are not meant to indicate what we actually collect or disclose.

We use the personal information for the following business and commercial purposes:

• To design and deliver our services and activities to you.
• To operate our website to provide you access to and use of our services.
• To design services and activities, inform you of online and offline offers, products, services, and updates, customize your shopping processes, or share with our business partners, distributors, and integrators.
• To customize, measure, and improve our services and our marketing communication activities based on your background, interests, or service or promotion preferences, where we may create a profile based on such information.
• To provide services and products requested by you as described when we collect the information.
• To contact you to conduct research about your opinions of current services and products, or of potential new services and products that may be offered by us.
• To send you communications regarding marketing measures and activities, or conduct webinars informing you of our news, events, new products, business tools and information, and activities.
• To share your contact details with our affiliate offices around the world within our group of companies, for the purposes of internal administration and back-office support, to ensure our network security, and to prevent fraud.
• To maintain the integrity and safety of our data technology systems that store and process your personal data.
• To provide anonymous reporting for internal and external customers.
• To share your contact details with our logistics partners, distributors, and integrators so that they can assist us to deliver our services and products to you.
• To provide you with location-based services (such as advertising, search results, and other personalized content).
• To enforce or defend our policies or contract with you.
• To detect and investigate data breaches, illegal activities, and fraud.

We may also disclose your personal data to (1) governments and/or government-affiliated institutions, courts, or law enforcement agencies, to comply with our obligations under relevant laws and regulations, enforce or defend our policies or contract with you, respond to claims, or in response to a verified request relating to a government or criminal investigation or suspected fraud or illegal activity that may expose us, you, or any other of our customers to legal liability; provided that, if any law enforcement agency requests your data, we will attempt to redirect the law enforcement agency to request that data directly from you, and in such event, we may provide your basic contact information to the law enforcement agency, or (2) third parties involved in a legal proceeding, if they provide us with a court order or substantially similar legal procedure requiring us to do so.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information. Once we receive and confirm your verifiable consumer request, we will disclose to you:

• The categories of personal information we collected about you.
• The categories of sources for the personal information we collected about you.
• The categories of third parties with whom we disclose that personal information.
• The specific pieces of personal information we collected about you.
• If we sold, shared, or disclosed your personal information for a business purpose, three separate lists disclosing:
  • the categories of personal information that we collected about you;
  • sales or sharing (if any), identifying the personal information categories that each category of third parties to whom the personal information was sold or shared; and
  • disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Likewise, you have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service provider(s) to:

• Complete the transaction for which we collected the personal information, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
• Help to ensure security and integrity to the extent the use of the consumer’s personal information is reasonably necessary and proportionate for those purposes
• Debug products to identify and repair errors that impair existing intended functionality.
• Exercise free speech rights, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
• Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.).
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
• Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us and compatible with the context in which the consumer provided the information.
• Comply with a legal obligation.

In the absence of a verifiable consumer request from you, we will retain your personal information for as long as we think is necessary to fulfill the purposes for which it was collected, and we reserve the right to retain it to the full extent permitted by law before automatically deleting (and directing our service providers to delete) it. Retention periods can vary based on the category of personal information, and we use criteria which include the following to determine the relevant retention period: the term of a contract with you, our operational needs, legally mandated retention periods, pending and potential litigation, historical archiving, and intellectual property or ownership rights.

Further, you have the right to request a business that maintains inaccurate personal information about you to correct that inaccurate personal information, taking into account the nature of the personal information and the purposes of the processing of the personal information. Once we receive and confirm your verifiable consumer request, and taking into account the foregoing, we will use commercially reasonable efforts to correct the inaccurate personal information as directed by you.

California residents can exercise the rights discussed above by submitting a verifiable consumer request to us at either:

• By post at:
  
  Moxa Inc. Data Protection Committee 13F., No. 3, Sec. 4, New Taipei Blvd., Xinzhuang Dist., New Taipei City 242, Taiwan, R.O.C.
• Visiting us at www.moxa.com
• By email at privacy@moxa.com
• Calling us toll-free at 1-888-669-2872 , Monday - Friday 9am – 5pm

Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.

You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The request must:

• Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
• Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We ordinarily respond to a verifiable consumer request within 45 days. If we require more time, we will inform you of the reason and extension period in writing. Unless otherwise requested, any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. Under the CCPA, you may request that we disclose certain information to you about our collection and use of your personal information beyond the past 12 months. We, however, may decline to provide you that information if doing so would require a disproportionate effort on our part. The response we provide will also explain the reasons we cannot comply with a request, if applicable. As necessary, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sharing Opt-Out

As long as you are 16 years of age or older, you also have the right to direct us to not sell or share your personal information at any time (the “right to opt-out”). We do not collect, use, sell, or share the personal information of consumers we know to be less than 16 years of age. We do not sell your personal information. We do share (provide to a third party for cross-context behavioral advertising) your personal information.

To exercise the right to opt-out from sharing, you (or your authorized representative) may submit a request to us by visiting:

Do Not Share My Personal Information

Once you request to opt-out, we will wait at least 12 months before asking you to reauthorize personal information sharing.

You do not need to create an account with us to exercise your rights to opt-out. We will only use personal information provided in an opt-out to review and comply with the request.

Discrimination Protections

We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:

• Deny you goods or services.
• Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
• Provide you a different level or quality of goods or services.
• Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.
• Retaliate against an employee, applicant for employment, or independent contractor for exercising their rights.

California’s “Shine The Light” Disclosure

California’s “Shine the Light” law (Civil Code Section § 1798.83) governs our disclosure of California residents’ personal information to third parties for the third-parties’ direct marketing purposes. We do not rent, sell, or share your personal information with nonaffiliated companies for their direct marketing purposes, unless we have your permission.